Installation related questions?

  • Is the company properly licensed with Dept of Labor and Industries?  Click here to find out.
  • Is the company a current member of the Electronic Security Association, Washington Chapter?
  • Is the company properly licensed in your City?
  • Who will install the system, licensed journeymen employed by the company or subcontractors?
  • Does the company require the alarm to be monitored?
  • What type of alarm will be installed, hardwired or wireless?
  • Will the control panel be secreted away or will it be integrated into the keypad located near a point of entry?
  • Is the equipment being installed proprietary?  In other words, can another company take it over if there was a problem?
  • What type of support is offered after the installation?
  • What is the warranty?
  • What other technology can integrated into the system?  What other technology can be used to augment the system?

Monitoring related questions:

  • Where is the monitoring station located?
  • Is the monitoring station UL (Underwriter's Laboratories) certified?
  • Is the company familiar with the false alarm ordinance in your city or county?
  • What is the term of the monitoring contract?
  • Does the company offer private patrol response as an option instead of police response, particularly in areas where police do not respond to unverified alarms (ie Burien)?
  • What type of remote access is available?
  • Is video verification offered?
  • What are the options if there is no phone line?